Contact Details

https://www.medicushealthpartners.co.uk/

Enfield GP extended access HUB details

  1. Carlton House Surgery, 28 Tenniswood Road, Enfield EN1 3LL

 

  1. The Woodberry Practice, 1 Woodberry Avenue, Winchmore Hill N21 3LE

 

  1. Evergreen Primary Care Centre, 1 Smythe Close, Edmonton N9 0TW

 

  1. Eagle House Surgery, 291 High Street, Ponders End, Enfield EN3 4DN

Please use e-consult on our home page to make appointments/ request medication or letters.

We have passed our latest CQC inspection with flying colours. Please check our report here. 

Complaints:

COMPLAINTS PROCEDURE

 

If you have any complaint or concern about the service that you have received within the last 12 months, from the doctors or staff working for this practice you can ask for an explanation. We operate an in-house complaints procedure as part of the NHS Practice Complaints procedure for dealing with complaints.

 

What we shall do

We will aim to acknowledge your complaint within 5 working days if you send it by email or post. And we aim to have looked into your complaint within 21 working days of the date when you raised it with us. We shall then be in a position to offer you an explanation or a meeting with people involved.

 

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know you have his or her permission to do so. A note signed by the person concerned will be needed, unless they are incapable because of illness of providing this.

 

Step 1-You can make the complaint to us

If you are dissatisfied with our service you can speak to the Practice Manager Mrs Deens who will then try and resolve the matter asap. In 9/10 cases patients have been able to solve the matter in-house after speaking to the manager. If you do not wish to speak to the manager, then you can write to us by using form available at the reception. 

 

Step 2- If you are unhappy about our services or how we dealt with your complaint at Southbury Surgery, you are now able to raise it with our Integrated Clinical Governance Officer at Medicus Health Partners -

Ms Jill Jaratina at mhp.feedback@nhs.net

 

If not you can contact NHS England 

 

Step 3-Health Service Ombudsman

We endeavour to resolve all your concerns through local resolution process, but if you feel we have not done so to your satisfaction, you could take your complaint to the Health Service Ombudsman at www.ombudsman.org.uk/make-a-complaint or on 0345 015 4033.This should be done within six months of our response.

CQC inspection 2019-Final report

FAX LINE- As of 29.07.19 we no longer have a fax line. If you are from a pharmacy/hospital and would like to send in a fax request, please call the surgery and ask for the email address. Please note we do not give out the practice email address to any patients.

Address book Address

73 Southbury Road
Enfield
EN1 1PJ

Telephone Numbers Telephone Numbers

Telephone:
020 8363 0305
Out of Hours:
111
IMPORTANT - Please read before filling out the above form - These messages are not monitored regularly. Therefore do not send any urgent messages here as these messages are checked only once a week. For anything urgent please call 0208 363 0305.

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

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